Penwright
For customer support and success teams

Every reply sounds human. Every reply ships fast.

Macros only get you part way. Penwright gives you human, on-brand replies that take a fraction of the typing.

Penwright for For customer support and success teams

Trusted by teams that don't wait around

  • No data leaves your Mac
  • GDPR-aligned
  • Made with care in the EU
  • SOC 2 in progress

Why Penwright fits

Four things that matter for your role.

Human replies, not canned ones

Human replies, not canned ones

Speak the explanation, get a tone-matched reply. Customers feel heard, not auto-responded to.

    Snippet library for repeat answers

    Snippet library for repeat answers

    Common reply? Trigger it with a voice snippet. Personalize the variable bits by speaking them.

      Confidential by default

      Confidential by default

      Customer PII never leaves the Mac. Helpful for GDPR-tight orgs.

        Works in Zendesk, Intercom, HelpScout

        Works in Zendesk, Intercom, HelpScout

        Anywhere a support agent types, Penwright types.

          Today on Mac. Soon wherever you work.

          Penwright lives on Mac today. Mobile is coming, same dictionary, same snippets, same privacy.

          Penwright on Mac

          iPhone Coming soon

          The small stuff that makes voice actually usable.

          Dictionary, snippets, multilingual, all local.

          Personal dictionary

          Add your team's vocabulary once. Penwright gets it right every time after that, codenames, last names, library names, internal acronyms.

          Add: 'Kestrel' • Replace: 'Kestral' with 'Kestrel'

          Voice snippets

          Trigger a saved block of text by saying a phrase. The expanded version comes out polished, and the variables stay yours to fill.

          'sig' → 'Best, Daniel, Penwright founder'

          100+ languages

          Dictate in English, German, Spanish, French, Portuguese, Mandarin, Japanese, and 90 more. Switch with a toggle. The model runs on your Mac in every language.

          EN · DE · ES · FR · PT · JA · ZH · …

          Privacy you can verify, security in progress.

          We're transparent about what we ship today and what we're working on. No imaginary certifications.

          Local-first

          Audio and transcripts never leave your Mac.

          Live today

          GDPR-aware

          Personal content stays on the Mac by default. There is no audio to process serverside. Subject-access requests honored.

          Live today

          SOC 2 Type II

          Controls under review. Available on request once audited.

          In progress

          ISO 27001

          On the roadmap. Targeting completion within the next 12 months.

          In progress
          Real-life use cases

          Inside the ticket queue

          • 01

            Tone-matched first reply

            Speak the answer in your voice, send it in seconds. The customer hears a person, not a template.

          • 02

            Complex bug repros, dictated

            Walk through the steps out loud. The escalation lands with everything engineering needs.

          • 03

            Macros that actually personalize

            Trigger the snippet, then voice the customer-specific bit. Variable fields filled by speech.

          What is typing costing you?

          Drop your numbers in and see what voice gives back.

          h

          Emails, docs, prompts, chats. All of it counts.

          €/h

          If you don't bill hourly, use a fair estimate.

          Monthly savings
          €2,829
          Around 47 hours of writing per month
          Yearly savings
          €33,943
          Penwright Pro is €9.00/month

          Try it with your voice.

          7-day trial, then €9/month. Local, private, in every Mac app.