Penwright
For customer support and success teams

Every reply sounds human. Every reply ships fast.

Macros only get you part way. Penwright gives you human, on-brand replies that take a fraction of the typing.

Penwright for For customer support and success teams

Why Penwright fits

Four things that matter for your role.

Human replies, not canned ones

Speak the explanation, get a tone-matched reply. Customers feel heard, not auto-responded to.

    Raw

    um yeah so the launch is going well and we shipped on monday and the numbers look ok

    Cleaned

    The launch is going well. We shipped on Monday and the numbers look solid.

    Snippet library for repeat answers

    Common reply? Trigger it with a voice snippet. Personalize the variable bits by speaking them.

      Snippet library for repeat answers in Penwright for Mac

      Confidential by default

      Customer PII never leaves the Mac. Helpful for GDPR-tight orgs.

        Confidential by default in Penwright for Mac

        Works in Zendesk, Intercom, HelpScout

        Anywhere a support agent types, Penwright types.

          Works in Zendesk, Intercom, HelpScout in Penwright for Mac

          The small stuff that makes voice actually usable.

          Dictionary, snippets, multilingual, all local.

          Personal dictionary

          Add your team's vocabulary once. Penwright gets it right every time after that, codenames, last names, library names, internal acronyms.

          Add: 'Kestrel' • Replace: 'Kestral' with 'Kestrel'

          Voice snippets

          Trigger a saved block of text by saying a phrase. The expanded version comes out polished, and the variables stay yours to fill.

          'sig' → 'Best, Daniel, Penwright founder'

          99 languages

          Whisper transcribes 99 languages, auto-detected while you speak. English and German get first-class cleanup. All of it runs on your Mac.

          EN · DE · ES · FR · PT · JA · ZH · …
          Privacy

          Privacy by architecture, not by policy.

          Penwright does not need your spoken content to provide the product. Audio, transcripts and local indexes stay on your Mac, and you can verify the network traffic yourself.

          Content stays on your Mac

          Dictation, transcripts, meeting audio and local indexes are processed and stored on your machine.

          Included at launch

          Data minimisation by default

          Penwright's servers handle accounts, licences and billing, not the audio or transcripts you create on your Mac.

          Included at launch

          No audio or text upload endpoint

          The Penwright API has no route for your dictation audio or transcripts. A server cannot leak content it never receives.

          Included at launch

          Verify every claim

          Use any network monitor you trust. The security page documents the traffic you should, and should not, see.

          Included at launch
          Real-life use cases

          Inside the ticket queue

          • 01

            Tone-matched first reply

            Speak the answer in your voice, send it in seconds. The customer hears a person, not a template.

          • 02

            Complex bug repros, dictated

            Walk through the steps out loud. The escalation lands with everything engineering needs.

          • 03

            Macros that actually personalize

            Trigger the snippet, then voice the customer-specific bit. Variable fields filled by speech.

          What is typing costing you?

          Drop your numbers in and see what voice gives back.

          h

          Emails, docs, prompts, chats. All of it counts.

          €/h

          If you don't bill hourly, use a fair estimate.

          Monthly savings
          €2,829
          Around 47 hours of writing per month
          Yearly savings
          €33,943
          Penwright Pro is €9.00/month

          Try it with your voice.

          7-day trial, then €9/month. Local, private, in every Mac app.